Refund policy
1. Return Eligibility
We offer a 30-day return policy. Customers have 30 days from the date their order is delivered to request a return.
To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- All original tags, accessories, and packaging must be included.
- Proof of purchase or an order confirmation is required.
- Returns must be approved before items are shipped back.
Items showing signs of wear, use, damage caused after delivery, or alteration may not qualify for a return.
2. Jewelry Returns
Jewelry items may be returned within 30 days of delivery, provided they are unworn, unused, undamaged, and returned in their original packaging.
For hygiene reasons, earrings that have been worn or used are not eligible for return unless they arrive defective or damaged.
3. Robes & Self-Care Accessories
Robes and eligible lifestyle accessories may be returned within 30 days of delivery if they are unworn, unwashed, unused, and in their original condition.
For hygiene reasons, used personal-care accessories cannot be returned unless they arrive damaged or defective.
4. Non-Returnable Items
The following items are generally not eligible for change-of-mind returns:
- Personalized or custom-made jewelry
- Used or worn earrings
- Used personal-care accessories
- Gift cards
- Items marked as final sale at the time of purchase
This does not affect any rights customers may have regarding defective, damaged, or incorrectly supplied products under applicable law.
5. How to Request a Return
To request a return, please contact us at:
Email: fofanamimi05110420@gmail.com
Include your order number, the item you wish to return, and the reason for your request.
Our customer support team will review your request and provide return instructions if your return is approved.
Please do not send items back without contacting us first.
6. Return Shipping Costs
For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed.
If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and arrange an appropriate resolution, including return shipping where required.
Original shipping charges are generally non-refundable for change-of-mind returns.
We recommend using a trackable shipping service when returning an item.
7. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your order is damaged, defective, or incorrect, contact us as soon as possible.
Include your order number, a description of the issue, and clear photographs when available.
We will review your concern and work toward an appropriate resolution, such as a replacement, refund, or another remedy consistent with applicable law.
8. Refund Processing
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us for assistance.
9. Exchanges
If you would like a different size, color, or style, please contact us to discuss available options.
Exchanges are subject to product availability and return eligibility.
10. International Returns
International customers may request eligible returns within 30 days of delivery.
Customers are generally responsible for international return shipping costs for change-of-mind returns.
Customs duties, import taxes, and other international charges may not be refundable by SB by Mimi.
Please contact us before returning an international order for instructions.
11. Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
Business Name: SB by Mimi
Email: fofanamimi05110420@gmail.com
Phone: (267) 939-9207
Website: https://www.sbjewelrybymimi.com
12. Our Commitment
At SB by Mimi, we believe shopping should feel personal, thoughtful, and enjoyable.
From our jewelry to our lifestyle collections, we are committed to quality, care, and customer satisfaction.
Thank you for choosing SB by Mimi.
With love,
SB by Mimi ♡